Order Status

• How can I check my order's status?

  You may check the status of your order by logging into your account or clicking on Track Order. We will also notify you of any updates or issues with your order via email. Please be sure to check your email frequently. In addition, once your order ships, a tracking number will be emailed to you.

• Why am I not receiving emails from you?

  Emails can sometimes be automatically filtered to junk/spam folders, so please be sure to check these folders if you have not received it in your inbox. You can add LexusPartsNow as an email contact to receive emails. Another option is by clicking on Track Order to check for messages. If you still do not see any emails from us for your order, please contact our customer service department.

• I checked my order status online and was advised that my order has been canceled. Why?

  Any time there is an issue processing your order, you will be informed by email. An order can be canceled for several reasons. This includes a declined credit card, unverified shipping address, discontinued parts, or no response to an email we sent you within 3 days.

• How long does it generally take for an order to be processed and shipped out?

  It generally takes 1 to 3 business days for us to process an order after it has been approved. In some cases, orders may take longer if the part is not available locally or if the part is on backorder. If for any reason it takes longer than 3 business days, we will send a follow-up email to keep you updated on the status of your order. Once the order ships, its estimated time of arrival is determined by the selected shipping method and your shipping address.

• Was my order picked up by the shipping carrier?

  Orders are picked up during the carriers pickup window generally towards the end of the business day. However, some shipping labels are generated after the pickup window and the order will be picked up the next business day. Please allow 24-48 hours for the carrier to update their system.